FAQ

General FAQs

Smart Pass can be purchased directly through our online store by simply adding the item to the cart.

Alternatively, order can also be placed by contacting our customer service representative.

To make any change or to cancel an order, please contact our customer service department.

Please note that any orders that have been already packed or shipped cannot be cancelled. For return
and refund, please refer to our return policy.

We will email your tracking information as soon as your order has been shipped.

If you are not completely satisfied with your product purchased from Nuriflex Holdings Inc., you can
return it within 30 days of receipt for a full product refund. The item must be returned in like new
condition and the customer is responsible for return shipping. For detailed procedure of return and
refund, please contact our customer service department.

All of our products come with a 1 year limited warranty. Extended warranty can be purchased
separately.

For details, please click here.

We deliver to anywhere in Canada! International shipments can be arranged, please contact our
customer service representative to request for a quote.

Products purchased will be delivered by Nuriflex Holdings Inc. at the address indicated by the customer
as a destination address.

The products are properly packed for travel expense and risk of the purchaser from the time of delivery
to the carrier. Therefore, we recommend that upon delivery the customer verifies the condition of
packages immediately.

We accept all major debit card and credit cards payments (VISA, MasterCard, AMEX) and PayPal
payments, direct bank transfers. We do not accept personal checks, money orders, or cash on delivery.

Smart Pass FAQs

The Smart Pass Temperature scanner is accurate within 0.5 ℃ to a distance from 0.5 meter to 1.0 meter
(max) whether or not the individual is wearing a mask, glasses, or both.

It takes, on average, 1 second for the Smart Pass to take a measurement and report the temperature.

Yes! The Smart Pass has a Face comparison recognition rate exceeds 99.7% and the ability to store up to
30,000 face database support.

The system will only be able to scan one individual each time.

Smart Pass Temperature scanner, upon successful measurement, will display a green indicator light on
the top of the device as well as a voice indicating the temperature is normal. If the temperature falls
outside the acceptable range, an audible alarm along with a red indicator light will be displayed.

The Smart Pass Temperature Scanner takes less than 30 minutes from unboxing to full ready state.